Returns and Exchanges

At Ojay Greene customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling +254.721.383.595 or emailing

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

If you have changed your mind about an item or tea that you received or find it unsatisfactory and would like a credit, you may do so within 30 days of receiving your order. We will credit your original method of payment.

If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.

Our physical address for returns is:

Ojay Greene
Hurlingam, Nairobi, Kenya

International Returns

If you are an international customer please email for all questions regarding returns.

Wholesale Returns

If you are a wholesale customer please call +254.721.383.595 for all questions regarding returns.